Frequently Asked Questions (FAQs)
Discover answers to your frequently asked questions about Cosmo Hotel. Find information on reservations, amenities, policies, and more. Your perfect stay starts here!
Our standard check-in time is 15:00 and check-out time is 11:00.
Cosmo Hotel implements a 100% indoor smoke-free policy. Smoking is not allowed in its 142 guestrooms to ensure a healthier staying environment
No, But guest can access to the Gym Room in our sister hotel, Dorsett Wanchai (within a minute walk). It is operating 24 hours daily.
The hotel is only 8-minute walk away from the Causeway Bay MTR station.
Cosmo Hotel a mere 45-minute taxi drive from the Hong Kong International Airport to the hotel. Alternatively, you can take the airport express train from the airport to Hong Kong Station, followed by a short taxi ride to the hotel.
Times Square and Hysan Place Shopping Mall are both within a 10-minute walk away from the hotel while popular tourist destinations such as Ocean Park, Stanley Market and The Peak are within easy reach with other transport.
We offer a Foodpanda in-room menu, which includes 13 of the best restaurants in town, featuring Japanese, Thai, Western, Vegetarian Indian, Halal, Michelin-recommended Cantonese cuisines…with over 100 items. Food is available from 08:00 am until midnight daily.
The room charges shall be settled in full upon check-in.
Guests aged 12 and under are considered children in our hotel. They will not be charged extra if they share the bed with their parents.
Most of our promotional packages offer free cancellation 24 hours prior to arrival. Kindly refer to the booking engine for respective cancellation policies.
It depends on the promotional packages you book and is subject to hotel situation. Guests who book on selected promotional packages direct via hotel official website are entitled to enjoy a flexible check-in time followed by a 26-hour Full Stay.
Hop on our hotel’s complimentary shuttle bus to Airport Express Hong Kong Station → Ride the Tung Chung Line to Sunny Bay Station (6 stops, 22 mins) → Transfer to Disneyland Resort Line. Total travel time: ~53 minutes.
Yes! Free shuttle buses run daily to Airport Express Hong Kong Station (for airport transfers). See bus schedule here.
We offer Studio Triple (3 single beds), Studio Quad (2 double beds) and interconnecting rooms, perfect for families of 3-5!
Citysuper supermarket (8-min walk) in Times Square (B1) and Fusion supermarket (8-min walk) on the Leighton Road stock baby essentials.
Yes, guests at Cosmo Hotel can use the self-service laundry facilities at our neighbouring Dorsett Wanchai (located on the 2nd floor) for HK$40 per wash/dry cycle.
For extended stays, consider our Long Stay Package which includes weekly complimentary laundry service.
To support Hong Kong's plastic-free initiative, we encourage guests to bring reusable toiletries. Alternatively, bathroom amenities in eco-friendly packaging are available for purchase at our lobby vending machine (HK$1 per item).
